HMRC have published a new paper setting out areas of particular interest in terms of future research which would underpin work to address ministerial strategic priorities for the Department. In other words evidence to support initiatives to improve HMRC service levels for taxpayers close the tax gap and modernise and reform systems. HMRC identify the following key areas of interest for research:
Improving customer service: considering how best to support taxpayers reviewing HMRC’s performance against Charter standards including looking at taxpayer experience for different taxes and across HMRC’s various channels.
Closing the tax gap: HMRC say that research in four broad areas could help ‘address non-compliance through more innovative interventions’: (1) helping small businesses get their tax right (2) compliance implications of tax reliefs (3) public perceptions of tax fraud and (4) approaches used by other tax authorities to prevent/address non-compliance.
Modernisation and reform: research...
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HMRC have published a new paper setting out areas of particular interest in terms of future research which would underpin work to address ministerial strategic priorities for the Department. In other words evidence to support initiatives to improve HMRC service levels for taxpayers close the tax gap and modernise and reform systems. HMRC identify the following key areas of interest for research:
Improving customer service: considering how best to support taxpayers reviewing HMRC’s performance against Charter standards including looking at taxpayer experience for different taxes and across HMRC’s various channels.
Closing the tax gap: HMRC say that research in four broad areas could help ‘address non-compliance through more innovative interventions’: (1) helping small businesses get their tax right (2) compliance implications of tax reliefs (3) public perceptions of tax fraud and (4) approaches used by other tax authorities to prevent/address non-compliance.
Modernisation and reform: research...
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